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Customer Analytics Lead | 12 to 18 years | Mumbai, Bengaluru & Gurugram
Capgemini
5 - 10 years
Bengaluru
Posted: 27/02/2025
Job Description
• Drive Customer Analytics deals, locating and cultivating opportunities for improvement and business growth within customer analytics domains.
• Provide strategic leadership to guide the company's direction, aligning business goals with market opportunities and ensuring long-term growth and success.
• Define and oversee data/AI analytics solution approaches technical designs, providing guidance on development, testing, and deployment in areas such as customer insight generation, digital customer journey optimization, and marketing and campaign effectiveness.
• Strengthen the company's brand presence and thought leadership in the customer analytics space, positioning the company as a trusted leader in innovative solutions.
• Lead the development of assets and frameworks for selling and delivering Customer Insight solutions, streamlining service offerings and enhancing go-to-market strategies.
• Build client trust through close collaboration, driving projects and managing risksYour Profile
• Bachelor’s/Master’s Degree in Computer Engineering, Computer Science, or a related field.
• 15+ years of experience working in a consulting/advisory environment where they focused on Customer Transformation using AI Analytics.
• Experience with integrating customer data from multiple sources, such as CRM systems, marketing automation platforms, and third-party databases, to create a comprehensive customer view.
• Strong understanding of the value of data, with experience in processing behavioral and transactional data from various sources, applying predictive analytics, machine learning, and AI to improve customer insights, personalization, and retention strategies.
• Bring in GenAI driven transformation within customer analytics space.
• Ability to identify opportunities for process and technology improvement, defining data-driven use cases and creating associated business cases
• Experience facilitating dynamic workshops with clients to identify pain-points, desires, current state, solution paths, solution designs, etc
• in leading and delivering large-scale data solutions, managing enterprise-level projects, and overseeing technical and advisory teams.
• Deep Expertise in one of the sectors like Life Sciences, CPR, Auto or ManufacturingWhat you’ll love about working hereWe recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.Equip yourself with valuable certifications in the latest technologies such as Generative AI.About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
About Company
Capgemini is a global leader in consulting, technology services, and digital transformation. Headquartered in Paris, France, Capgemini provides a wide range of services, including IT consulting, managed services, business process outsourcing, and digital transformation solutions. With over 360,000 employees across more than 50 countries, the company focuses on helping organizations innovate and transform their businesses to remain competitive in a rapidly changing digital landscape. Capgemini is known for its expertise in cloud computing, AI, cybersecurity, and other emerging technologies, working closely with clients to develop sustainable and cutting-edge solutions.
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